Complaint
Query
BRAC Bank Corporate Office
Address
BRAC Bank PLC
Anik Tower
220/B, Tejgaon Gulshan Link Road
Tejgaon, Dhaka
1208
Phone
+88 02 8801301-32; 09677551001-31;
Fax
+88 02 222298910
24 Hour Call Center: 16221
For Overseas Callers:
+880255668055-56, +8809611223344
Call center toll free number:
08 0000 16221
Officials Attached to Customer Queries
|
General Customer Enquiries |
Email: enquiry@bracbank.com Phone No: +8801616616221, Available Hours: 10 AM – 6 PM |
|
Queries related to eKYC/Digital Account Opening |
Email: digital_account@bracbank.com |
Officials Attached to Central Complaint Management Cell
| Name | Designation | |
|---|---|---|
| Mehenaz Akter | Manager, Complaint Management Cell | mehenaz.akter30179@bracbank.com |
Head of Customer Experience & Central Complaint Management Cell
| Name | Designation | Phone No. | |
|---|---|---|---|
| Mr. Tasvim Alam Mallick | Head of Customer Experience | tasvimalam.mallick@bracbank.com | +88028801301-32, Ext - 52022 |
Official Survey Numbers**
| 09610986060 | 09610959000 | 09610951095 |
Please note that these numbers are designated solely for survey purposes, so calls to them will not be answered.
Government Securities Investment Window
For further query regarding Treasury Bills & Bonds, reach out to us at the following email addresses- gsecclientele.window@bracbank.com
Thu, Oct 23, 2025 11:13 AM
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|---|---|---|
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